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Technical Support: 877-602-9877
Technical Issues
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I Can See The Video, But I Can't Hear Anything
Confirm that sound is enabled on your computer.
Check that your system volume is not muted
Check that the volume on the viewer is turned up
If you have external speakers, check the following -
The speakers are plugged into an outlet
The speakers are plugged into your computer
The speakers are turned on and the volume knob is turned up
If you have built-in speakers, check the following -
The speaker are not muted via a mute key on your keyboard
Try closing the viewer tab, returning to your online account and launching the viewer again.
Test audio from other flash videos from another site, e.g. www.youtube.com
If you are still having issues hearing the webcast, please contact your System Administrator for additional help.
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My Video Is Stuck On Break/Has Stopped Playing
Try refreshing your viewer by pressing the 'F5' key on your keyboard (Windows) or by pressing the 'Command' and 'R' key on your keyboard (Mac).
Additionally the viewer can be closed and relaunched by clicking on "Launch Viewer" again from your customer account, or by following the link in your email.
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Who Do I Contact If I Still Have Questions?
If you still have questions, you can contact support by phone at 877-602-9877
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How Do I Change The Name On My Certificate?
If you wish to have the name on your certificate changed, please click on the Support Tab on the right. On your name change request, please include the name/spelling you wish to see on the certificate.
Thank you, The Gottman Institute
